Shipping Policy
SHIPPING AND DELIVERY TIMES
Our shipping charges are inclusive of processing, handling and shipping cost. We Offer several shipping options, UPS, FedEx, USPS. Ground Shipping usually takes 3-8 business days depending on destination. (Weekends are not included in the delivery time).
Holiday Shipping, If you order a gift ground service, we will ship it ground service. There will be NO REFUNDS for delivered late or not ordered with the correct shipping method.
We offer several upgrading shipping options within the USA: Next Day (1 Business Day), in most areas and 2 business days. However because of temperature variations , we do suggest upgrading your shipping options to 2 business Day or 1 business day if shipping to warmer temperature zones during the very hot summer months. If you need assistance in selecting shipping options, please contact us at service@kissingbears.com and a customer service representative will assist you with your order. We take great care in appropriately packaging and shipping your order so that it arrives fresh.
HOSPITAL DELIVERIES:
We do not guarantee hospital deliveries. Deliveries to hospitals are not recommended. These shipments go to a general receiving department being routed to the patients room. Sorry , no refunds will be given if the patient checks out or cannot be located.
Late Delivery:
If you order arrives late due to a shipping company (USPS, UPS, FedEx, etc.) delay a credit for shipping will be issued. This doe NOT apply to delays due to weather or delivery attempts that are unsuccessful.
PERISHABLES:
Food items and perishables cannot be returned.
8700 Dumas Dr
Amarillo, Texas
(806) 381-6727